Last Updated: 02/27/2020
The current required data fields for users upon registration are:
Whether you choose to share additional optional Personal Information (e.g., a personal bio, emergency contacts, desired qualifications, skills, allergies, pet care, etc.) with us while you use the Services is completely up to you, but keep in mind that you may not be able to access some areas of the Services or effectively use the Services we offer without sharing additional optional Personal Information.
We may also, either during or after the registration process, use the Personal Information you have provided to us to request further Personal Information from you and/or use third party services, to verify your account or registration information or compliance with our Terms of Service.
You may remove or update your Personal Information at any time by logging into your account and selecting “Profile”.
We may use information automatically collected by the Mobile Application (including the Mobile Device Information) in the following ways:
We may associate your unique mobile Device Identifier or Mobile Application usage information with any Personal Information you provide, but we will treat the combined information as Personal Information.
Our primary goal in collecting your Personal information or Usage Information is to provide you with the best experience possible when using the Services.
Based upon the Personal Information you provide us when registering for an account, we will send you a text to verify your account. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, or text message, in accordance with your wishes.
We will use your email address and/or your phone number to send you account confirmations, notifications and booking status updates and reminders, to contact you on behalf of other users sending you messages, and to otherwise provide services to you in connection with the Services.
We also use your Personal Information for administrative purposes, such as addressing account and billing issues, troubleshooting Services issues, investigating abuse on the Services, responding to user inquiries and enforcing and applying our Terms of Service.
We use your information to closely monitor which features of the Services are used most, to allow you to view your booking history, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
We use the information collected from our Mobile Applications so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes. The credit card information a Family provides in their personal profile is not stored by us, but is stored and used by our third party credit card processors in order for them to process payment that the Family owes a third party caregiver or us for services received by the Family. Likewise, the bank account information a caregiver provides in their personal or business profile is not stored by us, but is stored and used by our third party credit card processors in order for them to process payment to the third party caregiver or us from the third party family for services rendered by the caregiver.
We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s). Your IP address is used to help identify you, but contains no personal information about you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Information Available to Other Users
If you are a Caregiver:
If you are a Family:
If you need to change your Personal Information, you may update or correct this information by logging into your account and editing your profile within your account. We encourage you to update your Personal Information promptly if it changes.
If you choose to store credit card or bank account information on the Services, this is stored on a secure third party page and you may delete your credit card or bank account information at any time by accessing your payment methods in your profile and deleting the payment method.
If you wish to cancel your account, you may do so at any time by contacting us at firstname.lastname@example.org. We will retain your Personal Information and Usage Information for as long as your account with the Services is active and as needed to provide you Services. Even after your account is terminated, we will retain your Personal Information and Usage Information (including booking history, credit card information and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
We provide you with the ability to opt-out of receiving promotional emails (e.g., monthly newsletters, new service offerings, special discounts and third-party offers) from us. If you wish to discontinue receiving promotional emails, you can opt-out by using the link on the bottom of every promotional email you receive from Lott’s Of Luv llc.
Please note that you cannot opt-out of receiving administrative and transaction-related emails from us. These are emails that relate to your account or your activity through the Services.
The Personal Information and Usage Information we collect is securely stored within the databases of our third party service provider, and they use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information – such as any portions of your credit card number which we retain (we do not ourselves retain your entire credit card information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of their databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to them over the Internet or wireless communication, and any information you transmit to them you do at your own risk. We recommend that you not disclose your password to anyone.
The Services are not intended for individuals under the age of 13. Accordingly, Lott’s Od Luv llc does not knowingly collect, either online or offline, personal information from individuals under the age of 13.